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Feature requests
Let us know which features would help you with social monitoring
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posts
Tag posts with content categories
E.g., buyer intent, competitor mention, own brand mention, customer testimonial, etc.
1
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complete
1
Sentiment analysis
Detect if a post is positive, neutral, or negative
1
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complete
1
Bluesky support
Monitoring of Bluesky is now quite important.
1
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complete
2
Reddit Comment Search
Currently we look for keyword mentions in Reddit post headings and body. We are working on also including Reddit comments which are a treasure trove of product requests, questions, etc.
2
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complete
14
Allow to choose if you want to track reddit posts and / or comments
Some users only want to track main reddit posts, not all comments. So we will make it so that you can choose in the platform section.
2
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complete
1
Send monthly analytics email
How many times brand name was mentioned How many times competitor keyword was mentioned How many times industry term was mentioned
2
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complete
7
Wehbook to receive instant alerts with the data and meta data including relevance score
We don't use Slack; we use Teams and a few other channels to communicate internally. We work with several outsourced AEs to set up meetings. We push these alerts to these channels, and partners help book more qualified leads.
2
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complete
2
Email digest to breakdown into 3 sections: Own brand, competitor, Industry term
This will help with digesting the information and making sure that especially brand mentions are not missed.
3
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complete
3
Slack notifications to support multiple channels
Choose different channels for different keywords. For example, have brand mentions go into one channel vs. competitor mentions and Industry terms in another.
3
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complete
3
Include more relevance settings for notifications
Currently you can toggle between high relevance only and all posts to be sent to you as a notification. We want to add that you can choose any of High, Medium, or Low relevance.
3
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complete
2
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